24/7 Customer Support
Find out more about what ‘customer support’ signifies in the web hosting community and about the various support forms.
The availability of the customer and tech support that a shared hosting company provides can tell you a lot about the services that they offer as well. If you are allowed to use only e-mails and / or tickets, you have most likely discovered some reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the true website hosting company for extra assistance. If the provider provides you with various options for communication with quick response time available anytime, they're almost certainly the top provider, not just a reseller. Therefore you will take advantage of prompt assistance and excellent support since they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always better to have the option to contact your website hosting company directly via your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting
plans are round-the-clock, therefore you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email. If you currently have an account, you can open a support ticket on top of the other three options for contact. You can select the most appropriate way to contact us depending on what your location is or what equipment you're using. We will assist you for almost any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you can benefit from our 24/7 tech support services even on official holidays. All your websites will be available all of the time and so will we. With many different connection options, you are able to choose the best approach to get in touch with us and learn more about our solutions in case you do not have an account yet, or get assistance in case you are already our customer. You will be able to give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour reply time guarantee, although it hardly ever takes over 20 mins to get assistance regardless of the nature of the issue. With our customer and technical support services, we will be there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through us, you can contact us 24/7 for any server-related issue or forany issues and / or questions regarding the pre-installed software the server is equipped with. In case you haven't acquired a VPS server
package yet, you will be able to find out more details about our solutions by giving us a call or by using our live chat service. For more technical problems, you will be able to send an e-mail or open a trouble ticket through your billing Control Panel and you'll receive support within no more than an hour irrespective of the time of the day, even on holidays and weekends. The typical reply time usually does not exceed half an hour. In case you need assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our admins will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time guarantee, you will get lightning-fast support when you order a dedicated server
through our company. Our customer and technical support teams are available 24/7/365, as a result if you open a support ticket through your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter in question requires longer time to be resolved or if it should be given to our administrators, because it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.