Technical Support Channels
A One–Hour Response Guarantee
We offer a 1–hour response warranty for any trouble ticket or email that you send to our tech support team. We will rapidly respond to all the common inquiries and forward right away the issue to our system administrators in case any additional assistance is required. If you order the Managed Services package, we’ll execute any of the included server management services at a time that has been agreed upon in advance.
A Premium–Quality Help Desk Service
We’ll be online for you 24x7 to answer any inquiries that you may have connected to our Web Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require assistance handling server management procedures, you can take a glance at our Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Each dedicated web hosting plan is equipped with our cost–free Web Control Panel, which boasts a circumstantial knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance with the Web Control Panel, just click on the Help or Videos buttons located in the top right corner.