Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Warranty

  • Our customer help Dept is online day–and–night to attend to every one of your assistance questions. Every ticket you send to us shall be resolved within no more than 60 minutes. If your issue requires aid from an administrator, we’ll forward the ticket to the person in charge and will let you know that the issue will soon be resolved.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We are on line for you 24x7x365 to provide assistance and tech support as well as to help you with any problem that you might encounter while you are handling your virtual server. We’re able to support all pre–installed software, including your OS, server management panel (based on the VPS type) and the Web Control Panel created completely by us.

  • Intuitive help center

  • An Educational Help Section

  • An exhaustive and regularly updated articles base is included in our in–house built Web Control Panel. It offers you quick tips about how to conduct all of the common website maintenance tasks. The Help zone gives you exhaustive how to article tutorials and step–by–step video lessons. You can open the Help zone by clicking on the Help or Video buttons in the upper right part of each Control Panel section.