A live chat is one of the several channels of communication supplied by some web hosting suppliers as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is faster than a support ticket and it'll make it much more unlikely to misunderstand or misspell anything as compared to a call with a representative. What's more, when the problem that you experience requires some time to be examined and taken care of, you can do something different at the same time instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service free of cost provided that you have Internet access even when your web hosting provider is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a great number of issues can be resolved if you chat with a live person, we provide a live chat service for all our potential and active clients. The chat is accessible every day and our customer care representatives can assist you with a number of questions and situations. If you are not our customer yet, you'll be able to learn more about our shared hosting packages and the website hosting platform in general so that you can make sure that your web sites will work efficiently on our servers. If you already have an account and you've got some questions or you experience any problems with some of our solutions, you can get in touch with us through the live chat and we can provide you with the needed details or assist you to troubleshoot the problem. You will have to open a support ticket for some issues which need longer time or the expertise of a system administrator, but for the majority of basic troubles you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is available to all of our prospective and present customers. In case you are searching for a new hosting account, you'll be able to chat in real time to one of our representatives and receive more details about our Linux semi-dedicated servers so that you can select the right package for your sites. In the event that you already have an account with us, we'll support you timely with general, billing and first-level techmatters. Even though in some instances you will need to open a support ticket since there are problems that cannot be resolved on the live chat, we'll be able to help you with various common tasks, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another one. This way, you will benefit from prompt assistance and you will save time and effort.