If you've ever had a shared hosting account in the past or you've dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange support tickets or emails. If you'd like to find out more about a specific service before you decide to buy it or if something small-scale has to be made, for instance, it'll be far easier and faster to get it done live. If you're able to seek the advice of representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not a reseller. The level of support that you can get on the phone varies between different companies - from general matters to dedicated tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complex tech matters are managed through electronic mail or tickets.
Phone Support in Shared Hosting
In case you decide to get one of our Linux shared plans
, you'll be able to contact our support team over the telephone for 14 hrs a day. We will assist you in choosing the ideal plan for your sites since we are aware that it's better to discuss this kind of matters with a live person. In case you already own an account, we will help you with your sales/billing questions and general matters, even with some technical troubles which do not involve a lot of time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming troubles and have all the correspondence in a single place. We now have telephone numbers in the United States, the UK and Australia, so you can call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we offer include live phone support for 14 hours daily. In case you're not sure which package is appropriate for your websites, you want to learn more about the plan's features or you'd like to have any other type of information about our solutions, you can call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will assist you. If you already own an account, you can contact us about general and sales issues, although we're often able to help with a number of technical issues as well. For strictly tech troubles you will need to employ our in-built ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when your trouble needs extra time to be dealt with or it has to be escalated to our sysadmins.