In case you’re a site owner, a problem may always occur and it does not automatically have to be connected with the hosting service itself. For example, something could go wrong when you bring a web-based app up to date or some vital data can be modified or erased mistakenly. Whatever the essence of the problem might be, you’ll need to contact the respective customer service staff and request them to restore a backup or to assist you in resolving the problem that you’re experiencing. How promptly they’ll do this will predetermine the interval of time that your sites will be unreachable. For some websites like social networks or web shops, a frequent outage duration too often means losing clients and money. Thus, it is very important to use the services of a web hosting company that provides not only a good client support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared plans offer a one-hour response time guarantee, so regardless of what question or issue you might have, we’ll always be there to assist you. As a matter of fact, it seldom takes more than half an hour to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our support staff reps are available 24-7, even on weekends and official holidays, which goes to say that you’ll always obtain quick help. We are aware of precisely how priceless time can be, so by the time we respond to your ticket or e-mail, we’ll have looked into the issue and, in case we haven’t resolved it, we will give you more information on what you need to do on your end, if the situation requires it. With our support services, you can be sure that there will be someone to help you out instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our remarkably fast support service. You’ll receive a response to any trouble ticket posted through the web hosting Control Panel or email sent to our technical and customer support staff in no more than 1 hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes significantly less time to investigate and eliminate a problem. We’ll provide you with more details in case the solution entails something that needs to be done on your end. If you touch base with us during weekends or national holidays, the response time will be the same and considering the fact that our support team is on duty 24x7x365, you’ll get immediate help for any technical, billing or general issue regardless of the hour.