There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a support ticket system. It is the least complicated form of correspondence for a number of reasons. In case no client support team representative is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy and paste extensive pieces of info without the need to worry about misprints, and in case a given issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you need to supply information or to adhere to guidelines, you will have to use at least 2 separate admin consoles and this number could grow if you’d like to manage multiple domain names. Furthermore, a lot of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared plans isn’t separate from the hosting account. It is included in our fully featured Hepsia hosting Control Panel and you will be able to access it at any specific moment with only several clicks of the mouse, without having to sign out of your hosting account. The ticketing system includes a quick-search box, which will help you find de facto any ticket that you have already sent, if required. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to tackle a given issue before you actually submit a ticket. The ticket response time is no more than one hour, so you can receive prompt assistance at any particular moment and if our client service team suggests that you do something within your account, you can do it instantaneously without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from a single location, which is why we’ve integrated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with each semi-dedicated server package. This will permit you to handle the correspondence with our customer service team along with your semi-dedicated server account, which suggests that you won’t need to remember one more logon name for some other admin dashboard. You will be able to submit a new ticket or to track down the status of an old one with no more than a couple of clicks while you’re browsing the content within your semi-dedicated account. Moreover, you can go through older tickets using a smart search function or check applicable FAQ articles, which offer solutions to commonly experienced predicaments. The built-in trouble ticket system is closely monitored 24x7 with the maximum response time being just one hour, so there will always be someone to help you.