There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a support ticket system. It is the least complicated form of correspondence for a number of reasons. In case no client support team representative is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy and paste extensive pieces of info without the need to worry about misprints, and in case a given issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you need to supply information or to adhere to guidelines, you will have to use at least 2 separate admin consoles and this number could grow if you’d like to manage multiple domain names. Furthermore, a lot of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.